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  • Module

    Configuring cascading approvals with a reporting structure

    2 Topics

    20 mins

    Visible to all users
  • Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

  • Module

    Configuring case approvals with an authority matrix

    2 Topics

    20 mins

    Visible to all users
  • Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

  • Module

    Configuring chat queues

    2 Topics

    15 mins

    Visible to all users
  • Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...

  • Module

    Configuring Pega Knowledge troubleshooters

    3 Topics

    20 mins

    Visible to all users
  • Learn how to configure Pega Knowledge troubleshooters for a Pega Customer Service application and provide dynamic diagnostics capabilities to help...

  • Module

    Configuring security policies

    4 Topics

    40 mins

    Visible to all users
  • Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...

  • Module

    Configuring service cases for agents

    2 Topics

    15 mins

    Visible to all users
  • Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. Each case contains one...

  • Module

    Creating a Pega Platform application

    2 Topics

    40 mins

    Visible to all users
  • Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

  • Module

    Creating a rule

    6 Topics

    50 mins

    Visible to all users
  • Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...

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