Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...

Learn how to configure Pega Knowledge troubleshooters for a Pega Customer Service application and provide dynamic diagnostics capabilities to help...

Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...

Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. Each case contains one...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Create child cases to model work that different parties perform, that follows different reporting options, that follows different reporting frames...

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...