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  • Module

    Creating and executing scenario-based test cases

    2 Topics

    25 mins

    Visible to all users
  • Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...

  • Module

    Creating and managing teams of users

    3 Topics

    25 mins

    Visible to all users
  • Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

    ...
  • Module

    Creating and persisting temporary cases

    3 Topics

    20 mins

    Visible to all users
  • Use temporary cases to save storage and improve system performance.

  • Module

    Creating customer service data sources

    1 Topic

    10 mins

    Visible to all users
  • As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

  • Module

    Creating eligibility rules using customer risk segments

    1 Topic

    15 mins

    Visible to all users
  • Decision tables enable you to better adjust to the variables in your business processes. Learn to create decision tables that help you derive a value...

  • Module

    Creating predictive models

    5 Topics

    50 mins

    Visible to all users
  • In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...

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