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Module
Creating and executing scenario-based test cases
2 Topics
25 mins
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Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...
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Module
Creating and managing teams of users
3 Topics
25 mins
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Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.
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Module
Creating and persisting temporary cases
3 Topics
20 mins
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Use temporary cases to save storage and improve system performance.
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Module
Creating and understanding decision strategies
4 Topics
1 hr 10 mins
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Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...
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Module
Creating customer service data sources
1 Topic
10 mins
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As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...
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Module
Creating eligibility rules using customer risk segments
1 Topic
15 mins
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Decision tables enable you to better adjust to the variables in your business processes. Learn to create decision tables that help you derive a value...
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Module
Creating engagement strategies using customer credit score
4 Topics
45 mins
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A scorecard is a mathematical model that determines a score value based on a set of conditions and a combiner function. The conditions either use...
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Module
Creating predictive models
5 Topics
50 mins
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In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...
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Module
Creating sales opportunities
2 Topics
15 mins
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The sales process begins with a lead. When a lead qualifies as viable, it is converted to an opportunity. In this lesson, you learn how Pega Sales...
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Module
Creating workgroups and assignment types in Pega Robot Manager
1 Topic
10 mins
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Create work groups and assignment types directly in Pega Robot Manager.