Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Use temporary cases to save storage and improve system performance.

Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Decision tables enable you to better adjust to the variables in your business processes. Learn to create decision tables that help you derive a value...

A scorecard is a mathematical model that determines a score value based on a set of conditions and a combiner function. The conditions either use...

In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...

The sales process begins with a lead. When a lead qualifies as viable, it is converted to an opportunity. In this lesson, you learn how Pega Sales...

Create work groups and assignment types directly in Pega Robot Manager.