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Module

Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer;the Next-Best-Action. In this...

Module

Defining proposition eligibility rules

When determining the Next-Best-Action how do you ensure that the customer is eligible for the selected proposition? Learn how to easily implement hundreds of different proposition eligibility criteria without having...

Module

Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

Module

Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Module

Robotic Webinar: Integrating Pega and RPA

This lesson discusses the technical connections and communication between Pega applications, Pega Robotic Runtime and Pega Robotic Automation Studio.

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...

Module

Pega Collections Overview

Pega Collections combines Pega Customer Service for Financial Services and Pega Marketing for Financial Services to provide a front to back office solution including marketing features that support contact and...

Module

Automating Business Policies

In this module, you learn about the types of decisions that you can automate in Pega, such as service level agreement actions, and simple true/false conditional tests to evaluate case...

Course

Setting Property Values

In this module, students learn how to use data transforms and declare expressions to update property values automatically. These Pega Platform features simplify application configurations and improve application maintenance. Data...

Module

Robotic Webinar: Integrating Pega and RDA - French

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.