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We found 15 results

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

Business Essentials for Technical Architects

Business Essentials for Technical Architects is for students who want to learn about Pega 7 application development from, the perspective of the business architect. Students start with requirements to develop...

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...

Course

Designing and Implementing Mobile Solutions

The Designing and Implementing Mobile Solutions course is an advanced course for System Architects who want to advance their knowledge of Pega 7 in the area of mobility. The course...

Course

Leveraging Pega 7.2 for System Architects

This course describes the additions to the Certified System Architect (CSA) curriculum for Pega 7.2. System architects who have already completed the Pega 7.1 release of the System Architect Essentials...

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials...

Course

Implementing Pega Customer Service

You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.

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Implementing Pega Field Service

In this course, students learn the basic terminology used and the activities that occur in a field service office. Participants learn how to populate a Pega Field Service implementation layer...

Course

Decisioning for System Architects

The objective of this course is to teach you how to create and configure decisioning rules which are most used in a decisioning implementation. You learn about the event strategy...

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.