Course
CPM: Fundamentals
- Platform Version 6.2
- 3 days
This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...
Course
CPM: Advanced
- Platform Version 6.3 SP1
- 2 days
This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...