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We found 10 results

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

CLSA Application Build Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.

Course

Getting Started with Pega

This course provides students with an overview of Pega 7 and how business users can use Pega 7’s Build for Change technology to automate business processes and enable a more agile organization that quickly reacts to changing objectives. This hands-on

Course

System Administration (7.2)

Pega's System Administration Specialist course is for those who are responsible for maintaining the health of systems installed in their enterprise. Our system administration and performance analysis tools help you proactively manage and tune your Pega.

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

Certification Drop-In

Availability is limited. Register for your free exam session today! All exams will be administered onsite at the respective location. Please make sure that you have created an account with PearsonVUE prior to attending.

Course

DCO Project Workshop

In this course, we demonstrate how to use Pega’s DCO to maximize the return on business application development. After a brief introduction to the basics of DCO, participants learn to apply key pillars to delivering successful projects including capturing and managing requirements in real-time, and how to align DCO with typical application development methodologies.

Course

CLSA Readiness Exam Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.

Course

CLSA Architecture Exam Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.