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CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...


Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.


CSSA Innovation Series

The CSSA Innovation Series brings individuals together for instructor-led training with an extended, collaborative hands-on experience to enable CSAs get their CSSA 7.2 Certification