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Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

Getting Started with Pega

This course provides students with an overview of Pega 7 and how business users can use Pega 7’s Build for Change technology to automate business processes and enable a more agile organization that quickly reacts to changing objectives. This hands-on