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Financial Services

Course

Implementing Pega Customer Service Financial Service

System Architects learn how to configure Service Cases for Retail Banking, Commercial Banking Wealth Management, and Collections. They also learn about the Financial Services Industry Framework (FSIF) and how to...

Course

Implementing Know Your Customer for Financial Services

Implementing Know Your Customer for Financial Services training provides you with insight into how due diligence is performed in the financial services industry. You learn how the application increases productivity...

Course

Implementing Pega Smart Dispute for Issuers

This course demonstrates features of the Pega Smart Dispute for Issuers application and describes how this application automates the disputes process. This course also explains the architecture of the application...

Course

System Administration (7.2)

Pega's System Administration Specialist course is for those who are responsible for maintaining the health of systems installed in their enterprise. Our system administration and performance analysis tools help you...

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

Configuring Pega Customer Service Applications

Configuring Pega Customer Service Applications is for technical roles looking to understand the structure and configuration options for Pega Customer Service applications. Learn to use the Interaction Driver to create...

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

CLSA Part II Exam Preparation (7.1)

The student builds a Pega application from end-to-end with a seasoned Certified Lead System Architect serving as an advisor. Morning design discussions are hosted by the Lead System Architect in...