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We found 8 results

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers a breadth of topics including creating the application class structure, using external data within CPM and more advanced features such as skins and diagnostic processes.

Course

Getting Started with Pega

This course provides students with an overview of Pega 7 and how business users can use Pega 7’s Build for Change technology to automate business processes and enable a more agile organization that quickly reacts to changing objectives. This hands-on

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

CLSA Application Build Exam Registration

This exam requires the candidate to build a Pega Platform application based on a given scenario and answer 3 design questions in a fixed period of time. At the end of the exam, system architects will build and submit a migration package which contains their application solutions along with the specified documentation for evaluation. *Australia and UK candidates should register for sessions with their regional currency outlined to ensure proper GST and VAT are assessed.

Course

Implementing CLM

Implementing CLM is a course for system architects and anyone that needs to implement or extend technical aspects of Pega Client Lifecycle Management (CLM) for Financial Services. Participants learn how to use the tools provided with the platform to configure the CLM application to best fit business needs including the data model, risk model, customizing the user interface as well as adding new documentary requirements and products.

Course

Implementing CLM

Implementing CLM is a course for system architects and anyone that needs to implement or extend technical aspects of Pega Client Lifecycle Management (CLM) for Financial Services. Participants learn how to use the tools provided with the platform to configure the CLM application to best fit business needs including the data model, risk model, customizing the user interface as well as adding new documentary requirements and products.

Course

DCO Project Workshop

In this course, we demonstrate how to use Pega’s DCO to maximize the return on business application development. After a brief introduction to the basics of DCO, participants learn to apply key pillars to delivering successful projects including capturing and managing requirements in real-time, and how to align DCO with typical application development methodologies.