Course
Pega Customer Service Foundation
- Platform Version 8
- 2 hour
In this course, you gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service usesAI to determine the Next Best Action...
Course
Pega Customer Service Essentials
- Platform Version 8
- 3 hours
Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. In this course, you will learn how to create...
Course
Pega Customer Service Advanced
- Platform Version 8
- 4 hours
In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for...