Course
Pega Customer Service Foundation
- Platform Version 7.22
- 1 day
This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...
Course
Pega Customer Service for Communications Foundation
- Platform Version Pega Customer Service 7.22
- 8 hours
In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....
Course
Pega Customer Service Foundation
- Platform Version 8
- 2 hour
In this course, you gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service usesAI to determine the Next Best Action...
Module
Guiding a Customer Service Agent with Dialogs
- Platform Version 8.1
- 15 minutes
In this module, you will learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction. You will practice these topics...