Course
Implementing Pega Customer Service
- Platform Version 7.2
- 2 days
You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.
Course
Pega Customer Service Foundation
- Platform Version 7.22
- 1 day
This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...
Course
Pega Customer Service for Communications Foundation
- Platform Version Pega Customer Service 7.22
- 8 hours
In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....
Course
Pega Customer Service for Financial Services Foundation
- Platform Version 7.22
- 1 day
This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...
Course
Pega Customer Service Foundation
- Platform Version 8
- 2 hour
In this course, you gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service usesAI to determine the Next Best Action...
Course
Pega Customer Service Essentials
- Platform Version 8
- 3 hours
Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. In this course, you will learn how to create...