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Module

Agile Studio Release Planning

In this module, students learn how to use Agile Studio to create a product, a release, work the product backlog and how to write effective epics and user stories to capture product functionality.

Module

Agile Studio Sprint Planning

In this module, students learn how to use Agile Studio to create a sprint, selecting user stories to develop, and estimating the completion time and specific tasks necessary to develop the user stories.

Module

Setting a Service Level

In this module, students apply service levels at the case, stage, process, and assignment level to increase speed to resolution.

Module

Introduction to Pega

In this module, students receive a high-level overview of how Pega Platform helps organizations develop applications with the flexibility to adapt to changing business needs.

Module

Designing a Case Life Cycle

In this module, students learn how to describe a business process in a Pega Platform application as a case type and implement a workflow using stages and steps.

Module

Using the Integration Designer

In this module, students learn about the Integration Designer and how to identify and manage the sourcing of data objects in Pega Platform applications.

Module

Creating Data Types

In this module, students learn about using data types to model reusable data objects in Pega Platform applications.

Module

Controlling the Case Workflow

In this module, students learn about controlling the case workflow with optional actions, parallel paths, and branching logic to provide business users with flexibility in processing cases.

Module

Routing Work to Users

In this module, students learn about the routing capabilities available in Pega applications and how to route tasks throughout the case life cycle.

Module

Managing Data Pages and Views

In this module, students learn how to source data from Pega and other system of records. Students also learn about data page configuration capabilities such as page structure, refresh strategy, scope, sourcing options, save and edit options, and how to persist data back to a system of record.