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Mission

Always-On Outbound Customer Engagement

7 Modules

7 Challenges

5 hrs 15 mins

Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Mission

Cross-Sell on the Web

7 Modules

10 Challenges

6 hrs 25 mins

Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Mission

Cross-Sell on the Web Extended

1 Mission

6 Modules

8 Challenges

13 hrs 50 mins

The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Mission

Data Scientist

10 Modules

12 Challenges

11 hrs 40 mins

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Learn how to manage adaptive models and build...

Mission

Decisioning Consultant

4 Missions

20 hrs 40 mins

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...

Mission

Pega Customer Decision Hub Foundation

3 Modules

4 Challenges

2 hrs 35 mins

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Module

Adding more tracking time periods for contact policies

2 Topics

25 mins

Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

Module

Avoiding overexposure of actions

2 Topics

20 mins

Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Module

Avoiding overexposure of actions in outbound

2 Topics

25 mins

Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...

Module

Building predictive models

3 Topics

30 mins

Build predictive models on historical customer data in Prediction Studio by using the wizard that guides you through the successive steps. Understand...

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