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Pega Workforce Intelligence

  • Mission

    Pega Workforce Intelligence

    8 Modules

    4 hrs 39 mins

    Pega Workforce Intelligence Visible to: All users
  • Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work...

Business administration

  • Module

    Business administration

    7 Topics

    45 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

Pega Workforce Intelligence introduction

  • Module

    Pega Workforce Intelligence introduction

    3 Topics

    28 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...

Pega Workforce Intelligence Opportunity Finder

  • Module

    Pega Workforce Intelligence Opportunity Finder

    2 Topics

    23 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...

System administration

  • Module

    System administration

    4 Topics

    28 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to set up the portal and manage configurations to meet your business needs. 

Workforce Intelligence portal overview

  • Module

    Workforce Intelligence portal overview

    5 Topics

    37 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

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