Skip to main content
close Search

Search

Looking for instructor-led training?

Library

Type

Skill Level

Product

We're still migrating content to the new system.

View previous Pega Academy application
  • Mission

    Pega Call

    6 Modules

    2 hrs 40 mins

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

  • Mission

    Unified Messaging Edition Administration

    3 Modules

    1 hr 45 mins

    Visible to all users
  • Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

  • Mission

    Unified Messaging Edition for Agents

    2 Modules

    1 hr 15 mins

    Visible to all users
  • Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

  • Module

    Call transfers

    2 Topics

    15 mins

    Visible to all users
  • Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

    Visible to all users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

  • Module

    Configuring a web chatbot

    2 Topics

    20 mins

    Visible to all users
  • In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice