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Business administration
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Module
Business administration
7 Topics
45 mins
Pega Workforce Intelligence -
In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
Pega Workforce Intelligence introduction
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Module
Pega Workforce Intelligence introduction
3 Topics
28 mins
Pega Workforce Intelligence -
In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...
Pega Workforce Intelligence Opportunity Finder
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Module
Pega Workforce Intelligence Opportunity Finder
2 Topics
23 mins
Pega Workforce Intelligence -
In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...
System administration
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Module
System administration
4 Topics
28 mins
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Workforce Intelligence portal overview
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Module
Workforce Intelligence portal overview
5 Topics
37 mins
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...