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Business Architect

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...

Course

Pega Robotic Automation Architect Essentials

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega...

Course

Designing a Case Life Cycle

In this course, students model a business process as a case life cycle in a Pega Platform application. Using Pega Platform's model-driven tools, students organize a case life cycle into...

Module

Managing Case-processing Dependencies

In this module, students model cases that require the usage of child cases. Students create a parent-child relationship in a case and learn how to pause processing of a case...

Module

Validating Case Data

In this module, students learn how to configure a case type to validate user input and prevent processing errors due to incorrect user entry. This module discusses several approaches to...

Course

Pega Robotic Automation Architect Essentials - French

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega...

Module

Introduction to Pega Platform

In this module, you learn the core principles of application development using Pega Platform, preparing you for further Pega Academy training. Hands-on exercises help solidify your understanding of these core...

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials...