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Course

Pega 7 Fundamentals

This course provides students with an overview of the Pega 7 platform. It introduces BPM and DCO, and gives students an opportunity to use the Pega Designer Studio to create an application foundation, add steps to manage a business case, define data types and create user interfaces. Note: The exercise system for this course is no longer available, although the exercises are still in the course. You can review the exercises to gain additional knowledge.

Course

PMF Fundamentals

Students in the PMF Fundamentals course learn the key concepts and application tools that ensures a successful PMF application implementation throughout the lifecycle of a Pega project development.

Course

Empowering Business Owners

In this course, students learn how to plan for the architecture and configuration of Pega applications so that the applications address the list of requirements identified for business problems by business owners.

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials courses. If you are enrolled in one of those courses, you do not need to enroll in this course.)

Course

Introduction to Pega Underwriting for Insurance - Commercial

This course reviews the business value and implementation basics for Pega Underwriting for Insurance with a focus on Commercial Lines.

Course

Pega Platform and Applications Overview

Pega Platform and Applications Overview introduces you to ways that Pega can enable a more agile organization by automating business processes.

Course

Pega Robotic Automation Architect Essentials

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega Robotic Automation Studio. You will also learn how to integrate robotic automations with Windows and web applications, and learn how to use debugging tools to test your solution.

Course

Introduction to Customer Decision Hub

The Customer Decision Hub enables more intelligent, agile business decisions. Begin your journey to mastering this powerful tool with this Introductory course. Learn about the business problems Pega Customer Decision Hub can solve and discover how it delivers Next-Best-Action -a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Explore a sample application to bolster your knowledge of key features.

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge, and Pega Self-Service Advisor. You will see how these are used to provide a positive customer service experience for customers.

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases. Students also gain experience with several products within Pega Customer Service for Communications, including Pega Chat, Pega Co-Browse, Pega Knowledge, and Pega Self-Service Advisor.