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Decisioning Consultant

Course

Decisioning Fundamentals

Decision Strategy Manager (DSM) is for strategy designers that want to utilize predictive analytics in their applications. This Decisioning Fundamentals course will teach you how to design sophisticated decision strategies in DSM and embed them into an application process through PRPC's process modeler.

Course

Next-Best-Action Advisor

The NBA Advisor course provides a detailed explanation of the concepts and functions of the solution and of the screens and screen items that are available to the Customer Service Agent during a customer interaction. The course shows how the underlying decision strategies and tables are configured within the NBA Advisor development environment and how they can be edited to meet the changing needs of the business.

Course

Decisioning Intermediate

This course teaches business users how to design and build decision strategies to determine Next-Best-Action decisions to drive customer interactions. Students learn how to use Decision Strategy Manager to build a Decision Strategy that can be applied in a multi-channel environment, utilizing adaptive analytics.

Course

Decisioning for System Architects

This course teaches system architects the architecture and technical aspects of Decision Strategy Manager (DSM) as part of the PegaRULES Process Commander (PRPC) platform. Decision Strategy Manager is for business users to create Decision Strategies. This course teaches systems architects how DSM is configured and how Decision Strategies can be implemented in PRPC applications.

Course

Introduction to Pega Decision Management

Pega Decision Management enables more intelligent, agile business decisions. Begin your journey to mastering this powerful tool with this Introductory course. Learn about the business problems Pega Decision Management can solve and discover how it delivers Next-Best-Action -a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Explore a sample application to bolster your knowledge of key features.

Course

Pega Decision Management Essentials

Gain greater understanding of the key features, capabilities and benefits of Pega Decision Management in this Essentials course. Learn how components such as Proposition Management, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies. Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results using Pega Visual Business Director.

Course

Pega Decision Management Advanced

Take advantage of everything Pega Decision Management has to offer by becoming an expert on its features, capabilities and benefits in this Advanced course. Ensure better business results by learning to apply sophisticated decisioning capabilities to your Next-Best-Action strategies and customer-facing business activities. Gain hands-on experience using predictive analytics to balance business objectives with customer needs.

Module

Avoiding Redundant Product Offerings

A customer may already own a product that you want to offer. Learn how to avoid making redundant product offers in this Advanced course. Gain hands-on experience adding 'product holdings' information to the customer data model, then importing this information into the strategy and using it to filter out redundant offers.

Module

Detecting Dropped Calls

Pega Decision Management is able to automatically detect when your customers suffer from call drops. Event Strategies allow you to use Next-Best-Action to respond to dropped calls in an appropriate and relevant way. In this Advanced course, learn how to create and test a dropped call Event Strategy. Gain hands-on experience building the strategy using shapes from the Event Strategy canvas, testing the Strategy using Decision Data Flows, and inspecting the results.

Module

Assessing the Impact of a New Product Offer

Once Next-Best-Action is implemented and the business-as-usual phase begins, new products may become available that need to be factored into Next-Best-Action decisions. Learn how to use the Decision Manager Portal to make new products available to the strategy in this Advanced course. Gain experience using Visual Business Director to simulate strategy results and assess the impact a new product will have on sales of existing products.