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Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Challenges

    3 hrs 50 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Cross-Sell on the Web

Decisioning Consultant

Pega Customer Decision Hub Foundation

Avoiding overexposure of actions

  • Module

    Avoiding overexposure of actions

    2 Topics

    20 mins

    Visible to all users
  • Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Defining and managing customer actions

  • Module

    Defining and managing customer actions

    4 Topics

    35 mins

    Visible to all users
  • In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...

Next-Best-Action on digital

  • Module

    Next-Best-Action on digital

    1 Topic

    15 mins

    Visible to all users
  • Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...

Presenting a single offer on the web

Running Pega Customer Decision Hub setup wizard

  • Challenge

    Running Pega Customer Decision Hub setup wizard

    4 Tasks

    45 mins

    Pega Customer Decision Hub 8.7 Visible to all users
  • U+ Bank has decided to improve their customers' experience with personalized decisions that predictive and adaptive analytic models drive. To start...

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