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System Architect

Module

Integrating External Data

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that...

Module

Adding Dynamic Content to User Views

This module teaches you the basics of configuring dynamic content in your user interface.

Module

Customizing User View Layout

This module teaches you how to design a form with labels, fields, and other data elements arranged and organized to create a positive user experience.

Module

Designing a Case Life Cycle

In this module, students learn how to describe a business process in a Pega Platform application as a case type and implement a workflow using stages and steps.

Course

CSA Innovation Series

This unique offering gets you from zero knowledge to a Pega System Architect within one month. The CSA Innovation Series brings individuals together for instructor-led training with an extended, collaborative...

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

PRPC: Fast Track

In Fast Track students learn how to create PegaRULES Process Commander (PRPC) solutions by extending an existing application using the Application Profile and Application Accelerator. Students also define properties, modify...

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and...