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System Architect

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and...

Module

Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Module

Robotic Webinar: HTML Table Designer and forLoops

This lesson discusses using the HTML Table Designer, and also using the forLoops component and Queries with HTML tables.

Module

Robotic Webinar: Using PDF Connectors

This lesson discusses the use of PDF Connectors and related developer tools.

Module

Robotic Webinar: Static and Browse Methods

This lesson discusses the .NET framework components and static libraries, adding static libraries to Pega Robotic Automation Studio, and then implementing static methods and browse options in a solution.

Module

Robotic Webinar: Switches, Wait, and Assisted Sign-On

This lesson discusses the implementation of the Switch component, the Wait component, and basic Assisted Sign-On functionality.

Module

Robotic Webinar: Importing Custom DLL Files

This webinar covers importing custom DLL files.

Course

PRPC: User Experience Specialist

The PRPC User Experience Specialist course is an advanced course for System Architects who want to advance their knowledge of PRPC in the area of User Experience. The course focuses...