Skip to main content
We found 114 results
Selected filters:
Intermediate

Course

PRPC: Senior System Architect

The Senior System Architect program is an advanced course for those who want to learn PRPC concepts by designing and building for reusability across multiple lines of business.

Course

Decisioning Fundamentals

Decision Strategy Manager (DSM) is for strategy designers that want to utilize predictive analytics in their applications. This Decisioning Fundamentals course will teach you how to design sophisticated decision strategies in DSM and embed them into an application process through PRPC's process modeler.

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

PRPC: Lead System Architect

The Lead System Architect Program concentrates on building on the PegaRULES Process Commander (PRPC) concepts and skills you learned in the Senior System Architect program to build and design an application that follows the Build for Change concept.

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and databases and how PRPC scales up and across an organization to meet the most demanding application requirements.

Course

Next-Best-Action Advisor

The NBA Advisor course provides a detailed explanation of the concepts and functions of the solution and of the screens and screen items that are available to the Customer Service Agent during a customer interaction. The course shows how the underlying decision strategies and tables are configured within the NBA Advisor development environment and how they can be edited to meet the changing needs of the business.

Course

What's New in PRPC 6.3

This course summarizes the new and enhanced features in 6.3 that provide functional, performance, or productivity benefits for system architects, business architects, and system administrators. Lessons consists of feature explanations and demonstrations designed to supplement the What's New in 6.3 content on the PDN.

Course

System Administration Specialist

System Administration Specialist is the starting point for system administrators who want to learn about administering applications developed in Pega 7. It covers the core topics needed to give administrators the foundational knowledge required to deploy and maintain Pega enterprise applications.

Course

Next-Best-Action Marketing Intermediate

This course teaches business users how to define, build, run and test a One-Off Marketing program. Note, this course uses Oracle 11g, therefore some technical skills and administrative rights are required to complete the installation of the exercise system which is discussed in the ""How to Complete the Exercises"" lesson.

Course

Decisioning Intermediate

This course teaches business users how to design and build decision strategies to determine Next-Best-Action decisions to drive customer interactions. Students learn how to use Decision Strategy Manager to build a Decision Strategy that can be applied in a multi-channel environment, utilizing adaptive analytics.