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Intermediate

Module

Designing decision strategies for real-life scenarios

You are ready for your first client assignment. Your client, U+ Bank, wants to use Next-Best-Action to ensure that their new web site makes appropriate and relevant cards offers to...

Module

Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Module

Pega Collections Overview

Pega Collections combines Pega Customer Service for Financial Services and Pega Marketing for Financial Services to provide a front to back office solution including marketing features that support contact and...

Module

Designing a User Interface

In this module, students move beyond basic user view configuration and into configuring responsive and dynamic user interfaces. Students learn how to work with underlying section rules to organize User...

Course

Improving Application Performance

This course teaches you to use performance analysis tools and techniques to insure that your application operates efficiently. Performance analysis on Pega Platform is comprised of using diagnostic tools during...

Course

Leveraging Pega 7.2 for System Architects

This course describes the additions to the Certified System Architect (CSA) curriculum for Pega 7.2. System architects who have already completed the Pega 7.1 release of the System Architect Essentials...

Module

Launching a Multi-channel Campaign

Next-Best-Action marketing campaigns can be submitted for execution by a user or automatically invoked by a strategy. In either scenario, the execution lifecycle progresses through a number of stages that...

Module

Simulating Campaign Results

Simulate an actual run of your Next-Best-Action-driven campaign and analyze every aspect of its execution with Pega Marketing's campaign testing features. Explore the two types of testing available for multi-channel...

Course

Pega Marketing Consultant

Dive deeper into the features, capabilities and benefits of Pega Marketing in this certification course. Learn about the components that enable real-time, always- on marketing across outbound and inbound channels....