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Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer; the Next-Best-Action. In...

Course

Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

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Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

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Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

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Setting Property Values

In this module, students learn how to use data transforms and declare expressions to update property values automatically. These Pega Platform features simplify application configurations and improve application maintenance. Data...

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Business Architect Essentials

In this course, you learn how Pega Business Architects work within the application development process and how to use Pega's model-driven tools to directly capture customer objectives in Pega Platform....

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Customizing Security Requirements in Pega Applications

This course teaches you to use Pega Platform capabilities to satisfy common security requirements in your applications and deploy guardrail-compliant applications. The Pega Platform model-driven architecture allows you to secure...

Course

Customizing the User Experience

This course teaches you to use Pega Platform capabilities to design and implement a customized user experience. Pega Platform enables users to design the user interface, including layout, visual design,environment,...

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Improving Application Performance

This course teaches you to use performance analysis tools and techniques to insure that your application operates efficiently. Performance analysis on Pega Platform is comprised of using diagnostic tools during...