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Detroit CES - Workshop Registration

Join us for a complimentary Robotics workshop with your registration to the Customer Engagement Summit in Detroit on October 30th. Seats are limited to 50.

Course

Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer; the Next-Best-Action. In...

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

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Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

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Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

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Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

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Pega Decisioning Consultant

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Proposition Management, Predictive Analytics and Interaction...

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Pega Marketing Consultant

Dive deeper into the features, capabilities and benefits of Pega Marketing in this certification course. Learn about the components that enable real-time, always- on marketing across outbound and inbound channels....

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Setting Property Values

In this module, students learn how to use data transforms and declare expressions to update property values automatically. These Pega Platform features simplify application configurations and improve application maintenance. Data...

Course

Business Architect Essentials: French

In this course, you learn how Pega Business Architects work within the application development process and how to use Pega's model-driven tools to directly capture customer objectives in Pega Platform....