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CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

PRPC: Lead System Architect

The Lead System Architect Program concentrates on building on the PegaRULES Process Commander (PRPC) concepts and skills you learned in the Senior System Architect program to build and design an...

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and...

Course

Next-Best-Action Advisor

The NBA Advisor course provides a detailed explanation of the concepts and functions of the solution and of the screens and screen items that are available to the Customer Service...

Course

Customizing Security Requirements in Pega Applications

This course teaches you to use Pega Platform capabilities to satisfy common security requirements in your applications and deploy guardrail-compliant applications. The Pega Platform model-driven architecture allows you to secure...

Course

PRPC: Fundamentals

This course explains how Pega's Customer Oriented Architecture can help your company fulfill its business goals. It covers the features and benefits enabling business users and developers to work together...

Course

PRPC: Reporting Specialist

The PRPC Reporting Specialist course is an advanced course for System Architects who want to advance their knowledge of PRPC in the area of Reporting. The course focuses on PRPC...

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What's New in PRPC 6.3

This course summarizes the new and enhanced features in 6.3 that provide functional, performance, or productivity benefits for system architects, business architects, and system administrators. Lessons consists of feature explanations...