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Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

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Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...

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Setting Property Values

In this module, students learn how to use data transforms and declare expressions to update property values automatically. These Pega Platform features simplify application configurations and improve application maintenance. Data...

Course

Customizing Security Requirements in Pega Applications

This course teaches the use of Platform capabilities to satisfy common security requirements in applications and to deploy guardrail-compliant applications. The Platform model-driven architecture allows you to secure applications in...

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Pega Robotic Automation Architect Essentials

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega...

Course

Customizing the User Experience

This course teaches you to use Pega Platform capabilities to design and implement a customized user experience. Pega Platform enables users to design the user interface, including layout, visual design,environment,...

Course

Improving Application Performance

This course teaches you to use performance analysis tools and techniques to make sure that applications operate efficiently. Performance analysis on the Platform is comprised of using diagnostic tools during...