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Building your first decision strategy

Decision Strategies drive Next-Best-Action. They comprise a unit of reasoning represented by decision components. How these components combine determines which proposition will be selected for a customer;the Next-Best-Action. In this...

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Defining proposition eligibility rules

When determining the Next-Best-Action how do you ensure that the customer is eligible for the selected proposition? Learn how to easily implement hundreds of different proposition eligibility criteria without having...

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Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

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Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

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Robotic Webinar: Integrating Pega and RPA

This lesson discusses the technical connections and communication between Pega applications, Pega Robotic Runtime and Pega Robotic Automation Studio.

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Pega Collections Overview

Pega Collections combines Pega Customer Service for Financial Services and Pega Marketing for Financial Services to provide a front to back office solution including marketing features that support contact and...

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Automating Business Policies

In this module, you learn about the types of decisions that you can automate in Pega, such as service level agreement actions, and simple true/false conditional tests to evaluate case...

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Robotic Webinar: Integrating Pega and RDA - French

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

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Managing Case-processing Dependencies

In this module, students model cases that require the usage of child cases. Students create a parent-child relationship in a case and learn how to pause processing of a case...

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Managing Reference Data

In this module, students will learn how to add reference data to an application. Students will learn how to access data in external databases or data that uses Pega local...