Module
Configuring Common Phrases for Agents
- 30 minutes
Configuring Common Phrases for Agents In this module, you will learn how to provide customer service agents with a set of…
Module
Building predictive models
Building predictive models Probability of Churn is an important measurements in business modeling. In this course you will…
Module
Guiding a Customer Service Agent with Coaching Tips
- 30 minutes
Guiding a Customer Service Agent with Coaching Tips In this module, you will learn how to provide customer service agents with…
Module
Configuring Pega Knowledge Troubleshooters
- 1 hour
Configuring Pega Knowledge Troubleshooters In this module, you learn how to configure Pega Knowledge troubleshooters for a…
Module
Monitoring Your Contact Center with Reports
- 20 minutes
Monitoring Your Contact Center with Reports Pega Customer Service™ provides various ways for managers to observe and monitor…
Module
Using third party predictive models
Using third party predictive models Does your client have a large investment in PMML-compliant predictive models? Help them…
Module
Exploring the sales portals
- 35 minutes
Exploring the sales portals Pega Sales Automation™ comes with three main application personas: Sales representative, sales…
Module
Nurturing leads and opportunities
- 35 minutes
Nurturing leads and opportunities Sales representatives nurture leads and opportunities in an effort to win sales. In this…
Module
Creating sales opportunities
- 30 minutes
Creating sales opportunities The sales process begins with a lead. When a lead qualifies as viable, it is converted to an…
Module
Selling smarter with intelligent guidance
- 35 minutes
Selling smarter with intelligent guidance Pega Sales Automation™ provides configurable sales processes tailored to your…