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Challenge

Customizing a portal

  • 2 Tasks

  • 10 mins

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Challenge

Customizing a view at run time

  • 3 Tasks

  • 5 mins

GoGoRoad stakeholders want the Enter customer information view to be streamlined to display the relevant information only. To achieve this request...

Challenge

Customizing the user interface for agents

  • 2 Tasks

  • 15 mins

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

Challenge

Debugging an application using Tracer

  • 5 Tasks

  • 30 mins

TGB recently changed their payroll practice from semimonthly to biweekly. The new payroll frequency increases the number of pay periods from 24 to 26...

Challenge

Debugging application errors

  • 4 Tasks

  • 20 mins

As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

Challenge

Defining customer engagement policies

  • 4 Tasks

  • 15 mins

U+ Bank has recently completed a pilot project where customers see a single offer, the Standard card offer, when they log in to their account page on...

Challenge

Defining the starting population

  • 4 Tasks

  • 10 mins

U+ Bank, a retail bank, wants to use the always-on outbound approach to send promotional emails to qualified customers. For the starting population of...

Challenge

Demonstrating adaptive learning

  • 4 Tasks

  • 20 mins

U+ Bank is about to implement adaptive models in the web channel to increase the click-through rates of the banners that promote their four credit...

Challenge

Deploying a mobile app for Pega Platform

  • 3 Tasks

  • 30 mins

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...

Challenge

Deploying a solution using configuration files

  • 3 Tasks

  • 20 mins

Now with the TrainingCertificationSln complete, you can deploy the solution to the pilot group for further testing. The pilot group has a different...

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