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133 Courses 36 Exams 199 Modules

Module

Detecting dropped calls

In today's information age, large volumes of customer data are constantly generated. To provide world-class customer experience, you must be able to monitor, analyze, and detect patterns that are of business value, in real-time. In this learning module, learn how to create and test an event strategy, which detects business relevant customer events, in real-time from large volume of data. A decision strategy can then decide the Next-Best-Action for that customer.

Module

Creating sales opportunities

The sales process begins with a lead. When a lead has been qualified as viable, it is converted to an opportunity. In this lesson, you learn how Pega Sales Automation™ enables organizations to manage leads from initial capture through conversion to an opportunity.

Module

Track your business with AI-infused dashboards

Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this module, you learn about dashboard widgets, how you can configure the default dashboards, and how to and personalize your own dashboard.

Module

Pega Sales Automation™ overview

Pega Sales Automation™ optimizes the efficiency and effectiveness of your entire sales organization at every stage in the sales lifecycle. In this lesson, you will see a demo of Pega Sales Automation™ and learn about default personas and portals. You will also be explore to the Pega Sales Automation™ sample application.

Exam - Certification

Pega Certified Business Architect

  • Platform Version 8

The Pega Certified Business Architect (PCBA) certification concentrates on the ability to participate in the design and construction of a Pega application, incorporating business objectives and requirements. Pega Certified Business Architects possess the fundamental, essential Pega skills and knowledge that must be applied to be successful on a Pega project. The PCBA Version 8 exam includes scenario questions, multiple choice questions and drag/drop items.

Exam - Certification

Pega Certified System Architect

  • Platform Version 8

The Pega Certified System Architect (PCSA) certification is for developers and technical staff members who want to learn how to develop Pega applications. This certification provides a baseline measurement on your knowledge of Pega applications. The PCSA Version 8 exam includes scenario questions, multiple choice questions and drag/drop items. If multiple answers are required, the text states how many responses are needed.

Module

Managing products

Products is what you sell, it can be goods or services. In this lesson, you learn about the product hierarchy used to store products and how to manage products data in your Pega Sales Automation™ application.

Module

Nurturing leads and opportunities

Sales representatives nurture leads and opportunities in an effort to win sales. In this lesson, you will learn how sales representatives track activities and tasks as they work with prospective customers to convert viable sales to actual sales.