Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

You can use root cause analysis (RCA) to identify the probable causes of a problem. Learn how to use RCA to find correlations that lead you to these...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Sales Automation™ comes with three main application personas: Sales representative, sales manager, and sales operations. Each persona has its own...

In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...