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Module

Basic robotic automations

10 Topics

1 hr 1 min

In terms of developing a robotic solution for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...

Module

Building predictive models

3 Topics

30 mins

Build predictive models on historical customer data in Prediction Studio by using the wizard that guides you through the successive steps. Understand...

Module

Bulk upload data to Pega Sales Automation

3 Topics

20 mins

The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...

Module

Business use case: Cross-sell on the web extended

1 Topic

15 mins

Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...

Module

Calculating values

2 Topics

35 mins

Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

Module

Call transfers

2 Topics

15 mins

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Module

Capturing and presenting data

7 Topics

1 hr

Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Module

Case Management

9 Topics

1 hr 30 mins

Learn about Pega’s Case Management capability

Module

Channels and queues

4 Topics

42 mins

Master the basics of channels and queues. First, learn how to add channels to your team. Then, find out how queues work and how to create them...

Module

Circumstancing

4 Topics

55 mins

Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

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