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1 hr 1 min
In terms of developing a robotic solution for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Build predictive models on historical customer data in Prediction Studio by using the wizard that guides you through the successive steps. Understand...
The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...
Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
1 hr 30 mins
Learn about Pega’s Case Management capability
Master the basics of channels and queues. First, learn how to add channels to your team. Then, find out how queues work and how to create them...
Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...
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