Search
Looking for instructor-led training?
Module
Basic robotic automations
10 Topics
1 hr 1 min
In terms of developing a robotic solution for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Module
Building predictive models
3 Topics
30 mins
Build predictive models on historical customer data in Prediction Studio by using the wizard that guides you through the successive steps. Understand...
Module
Bulk upload data to Pega Sales Automation
3 Topics
20 mins
The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...
Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Module
Calculating values
2 Topics
35 mins
Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
Module
Call transfers
2 Topics
15 mins
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Module
Capturing and presenting data
7 Topics
1 hr
Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Module
Case Management
9 Topics
1 hr 30 mins
Learn about Pega’s Case Management capability
Module
Channels and queues
4 Topics
42 mins
Master the basics of channels and queues. First, learn how to add channels to your team. Then, find out how queues work and how to create them...
Module
Circumstancing
4 Topics
55 mins
Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...