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Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Challenge
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tasks
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Use Case - Creating a new contact policy
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Challenge
Use Case - Creating a new contact policy
2 Tasks
1 hr
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...
Adding clickstream data to a customer profile
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Challenge
Adding clickstream data to a customer profile
6 Tasks
30 mins
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Use Case - Testing the engagement policies
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Challenge
Use Case - Testing the engagement policies
2 Tasks
45 mins
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The Decisioning Architect imported the subscription, account, and product holding data that is required for unit testing through data jobs and manual...
Creating persona test cases
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Challenge
Creating persona test cases
4 Tasks
5 mins
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Use Case - Creating a new clickstream summary
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Challenge
Use Case - Creating a new clickstream summary
2 Tasks
30 mins
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The technical team has successfully developed the infrastructure for streaming web activity data, and the Pega Customer Decision Hub™ application...
Testing engagement policies with personas in Pega Customer Decision Hub
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Challenge
Testing engagement policies with personas in Pega Customer Decision Hub
3 Tasks
15 mins
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Use Case - Migrating the application
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Challenge
Use Case - Migrating the application
2 Tasks
30 mins
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The initial phase of the project has been completed. The application has been tested and determined to be mature enough to be migrated to the Business...
Prioritizing actions with business levers
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Challenge
Prioritizing actions with business levers
3 Tasks
15 mins
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The U+ Bank business team now understands how arbitration works when it uses only AI for prioritization.
However, the business occasionally needs to...
Avoiding overexposure of actions in outbound
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Challenge
Avoiding overexposure of actions in outbound
5 Tasks
15 mins
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U+ Bank, a retail bank, currently sends credit card-related promotional emails to qualified customers.
Now, the business wants to prevent...