Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

U+ Bank has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.

Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...

U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...