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Testing engagement policies with personas in Pega Customer Decision Hub

  • Challenge

    Testing engagement policies with personas in Pega Customer Decision Hub

    3 Tasks

    15 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

    To...

Customer Decision Hub predictions

Implementing a business change using Revision Management

CDH architecture and design

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

Tools for debugging Constellation applications

  • Module

    Tools for debugging Constellation applications

    2 Topics

    35 mins

    Pega Platform '23 Visible to: All users
  • Examine the tools that are available to assist in debugging Constellation applications.

Using entity extraction with chatbot channel

Adding predictors to an adaptive model

Conduct usability testing

Digital messaging

  • Module

    Digital messaging

    3 Topics

    25 mins

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Enabling accessibility features in applications

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