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Generative AI in Pega Platform

Starting in Pega Infinity™ '23, you can preview Pega GenAI™, which is a set of new generative AI-powered features that are integrated across Pega Platform™. One benefit of Pega GenAI is that it accelerates the low-code application development process. For example, application developers building an application for a home loan can leverage the integrated Pega GenAI features, which provide suggestions for components of the application. Developers can review and modify any AI-powered recommendations before generating the suggestions. 

Caution: Pega is not responsible for the content of Pega GenAI suggestions. Always review AI-powered recommendations.

The following video shows AI-assisted development in Pega Infinity:

Video transcript

Application development can often be time consuming. With the help of Pega GenAI features, you are presented with suggestions throughout development to accelerate the process. 

For example, you are building a loan management application with the assistance of Pega GenAI. When you create a Case Type, a Generative AI feature suggests a variety of Case Type names based on the application name. You can then use Pega GenAI to generate a suggested workflow to kickstart development. You should then review and modify any suggested Stages, Processes, and Steps. Pega GenAI can provide suggestions for the Case Type's Data Model, including suggesting choices for a picklist field. Next, you can use Pega GenAI to provide suggestions for the users that interact with the Case Type, which are also known as Personas. Use Pega GenAI to generate sample records for a data object to make testing easier. When you run the Case Type, you can use Pega GenAI to fill out the form with sample data. You can then use natural language prompts to generate a recommended Insight, which allows you to analyze your application data. 

Note: In Pega Infinity '23, these features are automatically disabled and require additional configuration to enable. For more information about how to enable generative AI features, see Connect to the generative AI provider and model for Pega GenAI™.

The possibilities of generative AI in Pega Infinity

Using generative AI gives you the opportunity to accelerate innovation, increase customer engagement, improve customer service, and gain operational Insights. You can rapidly create components of an application from product documentation, or prompts to speed up application development and accelerate innovation. Create personalized offers and ads based on customer information to increase customer engagement. Summarize customer history and personalize chat bots based on customer information to improve customer service. Create operational reports from prompts to gain operational Insights.

Generative AI used with product documentation has the potential to be a powerful support and studying tool. Pega's Self-study Buddy is a tool powered by various Pega resources, including product documentation and generative AI. For example, you can ask Self-study Buddy questions about Pega Infinity. To try it out for yourself, see Self-study Buddy.

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