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Creating an email account

1 Task

10 mins

Visible to: All users
Beginner Pega Platform 8.8 Email English


The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank application. As a system architect, you are tasked with creating an email account first to integrate with an email server and account details for handling various tasks from an email.

Use the following credentials to log in to the exercise system:

Role User name Password
System Architect EmailBotAuthor install12345!

Your assignment consists of the following task:

Task: Create an email account

Create and configure an email account for receiving and sending emails.


You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

Challenge Walkthrough

Detailed Tasks

1 Create an email account

  1. Log in to App Studio as the System Architect with user name EmailBotAuthor using password install12345!.
  2. In App Studio, click Settings > Email accounts to open the Email accounts instance list.
    CH35671-1-EN-Email account
  3. In upper-right corner of the Email accounts list, click New to add a new email account.
  4. In the Email account settings dialog box, add the account Details and select the Account provider as follows:
    1. Account ID: UbankHelper
    2. Account Name: UbankHelper
    3. Email provider: Custom
  5. In the Sender section, in the Send using list, select SMTP to populate the connection details automatically.
  6. Add the Identity and Connection details as follows:
    1. Email address: [email protected]
    2. Display name: Ubankhelp
    3. User ID: Ubankhelp
    4. Password: password
    5. SMTP host: citadel-service
    6. Port: 25
      Email account details for sender (SMTP)
  7. In the Receiver section, in the Receive using list, select POP3 to populate the connection details automatically.
  8. In the Identity area, select the Use sender's ID and password check box to copy the credentials from the Sender area.
  9. Add the Connection details as follows:
    1. Host: citadel-service
    2. Port: 110
      Email account details for receiver (POP3)
  10. Click Submit to add the account to your application.
    On the email account instance list, Success is displayed in the Connection status column of the new email account.
    Email account success message

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