Unlock Your Potential:
Master Pega with Expert-Led Training
Pega's dynamic learning curriculum empowers the workforce of the future by providing the in-demand skills and confidence required to master our cutting-edge software.
Why Instructor-led training?
Pega's low-code platform for AI-powered decisioning and workflow automation builds agility directly into enterprise organizations. Our training enables you to harness this power so your business can work smarter, unify experiences, and adapt instantly to change.
Learn from the best:
Our instructors are certified Pega experts with extensive real-world experience.
Gain hands-on skills:
Our engaging and interactive lessons include hands-on exercises to ensure maximum retention.
Achieve your goals faster:
Our structured learning paths are optimized to get you certified, productive, and Day One ready.
PARTNER HIGHLIGHT
Government Elite Partner TSPi accelerates certification 3x through strategic training blend.
Pega Government Elite partner TSPi rapidly scaled its expertise by adopting a hybrid training model. Combining self-study with instructor-led exam prep, they grew from 16 to 50 certified professionals in under five months, strengthening their delivery of AI-powered solutions to government clients.
Flexible training options to fit your needs.
We offer a variety of modern training options to match your learning style, budget, and schedule. Volume discounts are available for clients and partners.
Private and Custom Classes
Let us build a fully custom training plan tailored to meet your business's specific needs, delivered virtually or at our global training centers.
Certification Exam Prep
Dominate your certification exams with intensive, full-day prep courses. Gain a deep understanding of complex topics and access exclusive practice questions.
Mentored Training
Earn your Senior or Lead System Architect certification without pressing pause on your career. This program combines self-study with weekly, remote mentoring sessions.
Hands-on Training
Keep pace with technology advances with "bite-sized,” 3.5-hour classes designed to help you harness the power of Pega's latest technology.
Our course offerings
Solution Designer
Business Architect Essentials
5 ILT Days
Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform, which you can use to develop applications that advance the digital transformation of organizations.
Learn how to leverage Pega GenAI Blueprint to accelerate application development even more. And, become familiar with the Pega Express delivery approach and the Center-Out business architecture.
Learning Objectives
- Understand the role of Pega Platform in digital transformation
- Learn about App Studio capabilities for application development
- Learn how to accelerate application development with Pega GenAI Blueprint
- Explore Pega Center-out business architecture and Pega Express best practices
- Discover how Constellation architecture enables you to quickly design and deliver consistent UX across multiple channels
Solution Designer
Business Architect Exam Prep
1 ILT Day
The Business Architect Exam Preparation Course is a comprehensive instructor-led training (ILT) designed to help participants successfully pass the exam.
This course offers a focused review of exam topics, access to a question bank for practice, insights into exam conditions, and guidance on exam registration, all under the expertise of a Pega instructor. Participants will gain the knowledge and confidence needed to excel in the exam.
Learning Objectives
- Understand the exam format, structure, and scoring system
- Review exam topics, including case management, application development, and data integration
- Develop effective test-taking strategies and time management skills
- Familiarize themselves with exam conditions and expectations
- Learn how to register for the exam
Prerequisites
Business Architect Mission or ILT
Solution Designer
Solution Implementation Bootcamp for BA
5 ILT Days
In this instructor-led course, Business Architects will design and implement a solution on Pega Platform, applying the skills previously learned in the Business Architect training course. The instructor will provide structure and guidance throughout the process.
Learning Objectives
- Successfully designed and implemented a business solution on Pega Platform.
- Demonstrate proficiency in applying Business Architect skills in a practical setting.
- Collaborate with your instructor and mentor to refine your approach and solutions.
- Receive personalized feedback to enhance your capabilities and confidence using the Pega Platform.
Prerequisites
Business Architect Mission or ILT
Solution Designer
System Architect Essentials
7 ILT Days
Prepare for the Certified Pega System Architect (CPSA) exam and unlock the potential of Pega Platform with this instructor-led training for System Architect.
Dive into core principles of application development to plan and deliver business applications swiftly and accurately. Master essential tasks using App Studio and Dev Studio, ensuring maximum business value. Prepare yourself to excel in your first Pega development project with hands-on guidance and instructor’s insights.
Learning Objectives
- Understand Pega Platform and enterprise application relevance
- Practice designing and developing Pega applications
- Configure and customize using Pega Platform
- Learn key features and tools of Pega
- Explore optimization practices for Pega applications
- Develop troubleshooting skills for Pega applications
Solution Designer
System Architect Exam Prep
1 ILT Day
The System Architect Exam Preparation Course is a comprehensive instructor-led training (ILT) designed to help participants successfully pass the exam.
This course offers a focused review of exam topics, access to a question bank for practice, insights into exam conditions, and guidance on exam registration, all under the expertise of a Pega instructor. Participants will gain the knowledge and confidence needed to excel in the exam.
Learning Objectives
- Understand the exam format, structure, and scoring system
- Review exam topics, including case management, application development, and data integration
- Develop effective test-taking strategies and time management skills
- Familiarize themselves with exam conditions and expectations
- Learn how to register for the exam
Prerequisites
System Architect Mission or ILT
Solution Designer
Solution Implementation Bootcamp for SA
5 ILT Days
The Solutions Implementation bootcamp provides practical, hands-on experience in building solutions from the ground up. It is designed for developers who have completed System Architect training.
Learning Objectives
- Describe the Constellation UX architecture in Pega
- Configure and customize views in Pega App Studio
- Determine appropriate scenarios for creating custom components
- Utilize debugging tools within Constellation UX
- Set up a development environment using the DX Component Builder
- Develop and integrate Constellation DX components into the Constellation UX framework
Prerequisites
System Architect Mission or ILT
Solution Builder
Senior System Architect
10 ILT Days or 6 Mentored Weeks
Senior System Architect course is developed based on the self-study missions available on Pega Academy and instructor-led material. It is structured into four separate missions.
Upon successful completion, students will earn the following badges: Application Development Intermediate, Case Management Intermediate, Data & Integration Intermediate and Senior System Architect.
Learning Objectives
- Fundamental concepts of Pega Platform and its relevance in enterprise applications
- Key features and tools, including application development, Case Management, data modeling and integration, user interface design, background processing capabilities, and reporting
- Best practices for optimizing the performance, security, and maintainability of Pega applications
Prerequisites
Certified Pega System Architect
Solution Builder
Lead System Architect
10 ILT Days or 8 Mentored Weeks
Prepare for the Certified Pega Lead System Architect (CPLSA) exam by learning how to design the end-to-end Pega Platform solution. Explore the range of topics and disciplines that are required to design a Pega Platform solution that provides an optimal user experience, performs well, and delivers value to the business quickly.
Pega Lead System Architects lead implementation teams and ensure that solutions leverage the technology to provide optimum business value. They provide technical mentoring and leadership across teams.
Learning Objectives
- Identify design options in Pega Platform for particular situations and evaluate these options to form recommendations.
- Employ an analytical approach toward designing a long-lasting Pega Platform solution.
- Design a Pega Platform solution that is built for change.
Prerequisites
Certified Pega Senior System Architect
Decisioning Consultant
5 ILT Days
The Decisioning Consultant course is a foundational program that provides professionals with the essential skills to design and develop 1:1 customer engagement strategies using Pega Customer Decision Hub.
In this hands-on course, you will learn to use the Next-BestAction Designer to build and simulate real-time decision logic, apply predictive and adaptive analytics, and manage the entire strategy lifecycle with Pega 1:1 Operations Manager.
Learning Objectives
- Describe the key features, capabilities, and benefits of Pega Customer Decision Hub
- Build foundational decision strategies for real-time customer interactions using Next-Best-Action Designer
- Apply predictive analytics and interaction history to test and validate your strategies
- Use simulation and analysis to refine and improve the performance of your decision strategies
Senior Decisioning Architect
5 ILT Days
The Senior Decisioning Consultant course is an advanced, comprehensive program designed to equip professionals with the expertise required to optimize, manage, and implement Pega Customer Decision Hub for personalized 1:1 customer engagements.
Through a blend of theoretical knowledge and practical application, participants will explore predictive and adaptive models, simulation techniques, deployment strategies, and end-to-end implementation practices.
Learning Objectives
- Utilize Prediction Studio for managing predictions and predictive models
- Enhance adaptive models with additional predictors to refine customer engagement
- Conduct simulations to evaluate business changes and improve decision management
- Identify and address ethical biases in customer engagement strategies
- Set up Pega Customer Decision Hub, extend properties, and incorporate new data sources
Prerequisites
Certified Pega Decisioning Consultant
Customer Service
10 ILT Days
Advance your expertise with our instructor-led course for the Certified Pega Customer Service Developer '23 certification. Learn to tackle contact center challenges and implement Pega Customer Service for a seamless, unified customer experience. Gain practical skills with the Constellation design system, Blueprint Delivered and UX design to create an effective omnichannel service environment.
Learning Objectives
- Understand the evolution and challenges of contact centers
- Implement Pega Customer Service using the Constellation design system
- Promote business values through effective customer service solutions
- Master the Pega Express delivery approach
- Enhance user experience with Pega UX design best practices
- Create a seamless omnichannel customer service environment
- Apply industry best practices for Pega Customer Service application
Prerequisites
System Architect Mission or ILT
Customized Classes
Tailored Learning Experiences to Meet Your Needs
Pega understands that every organization has unique goals, challenges, and schedules. That’s why we offer customized instructor-led training designed specifically for your team.
Collaborate directly with our Enablement team to:
- Define learning objectives
- Align training with project timelines
- Ensure hands-on, practical learning experiences
Let us help you empower your team—your way.
What can be customized?
- Work with Pega experts to tailor course materials to your specific use cases, industry, or product configurations.
- Whether you need deeper dives into certain topics such as Cloud Engineering and Administration, Constellation Adoption or a streamlined curriculum, we’ll align the content with your priorities.
- Choose training dates and times that work best for your team—whether it’s a full-day workshop, multi-day sessions, or shorter modules spread over time.
- Select the format that suits your team: virtual, in-person, or hybrid.