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Use Case - Creating an external SMS treatment and action flow

2 Tasks

30 mins

Visible to: All users
Intermediate Pega Customer Decision Hub '23 Next Best Action English
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Scenario

In the initial phase of the project, the U+ Comms technical team plans to send a single SMS message to its subscriptions. The team wants to create an SMS treatment for one of the actions to confirm that the SMS output is populated with the correct values.

Tip: A variation of this scenario exists in Sending offer emails.

 

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Initialization may take up to 5 minutes so please be patient.

Detailed Tasks

1 Other details

  1. Create a new external SMS treatment for the Download Mobile App action with the following details:
    Requirement Content

    Name

    Download Mobile App SMS

    Description

    Download Mobile App

    Language

    English

    Keycode

    DMA_SMS_01

    Template type

    File

    File template

    SMSDeliveryTemplate

    SMSMessage

    "Hi " + {Subscribers full name} + " experience the convenience of the UComms application! Download it now!"

  1. Replace the {Subscriber's full name} with the actual value to personalize the SMS message.
    Tip: To concatenate a text with a placeholder, use "+". Ensure that the text is between double quotes ("").
  1. Associate the SMS treatment with the Download Mobile App action.
  2. Define a new action flow in the Download Mobile App action to send an SMS.

2 Acceptance criteria

  1. An SMS treatment is created for the Download Mobile App action with the given configuration.
  2. The treatment contains the full name of the subscriber as a placeholder.
  3. The action flow is configured to send an SMS using the default options.


Available in the following mission:

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