Mission
Pega Workforce Intelligence
8 Module
4 Std. 39 Min.
Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work and what is driving lost capacity in your organization. You differentiate between Production, Other, and Non-Work activities and determine what is essential to the business. Learn how to use the analysis tools to identify areas for process improvement. Apply Administration features to organize and deploy configurations that better suited to track different activities and metrics within your organization.
Pega Workforce Intelligence introduction
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Modul
Pega Workforce Intelligence introduction
3 Themen
28 Min.
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In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...
Workforce Intelligence portal overview
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Modul
Workforce Intelligence portal overview
5 Themen
37 Min.
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In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Pega Workforce Intelligence data files
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Modul
Pega Workforce Intelligence data files
1 Thema
8 Min.
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In this module, learn the different types of exportable data files and APIs provided by Pega Workforce Intelligence.
Pega Workforce Intelligence Opportunity Finder
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Modul
Pega Workforce Intelligence Opportunity Finder
2 Themen
23 Min.
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In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...
Screen Analysis
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Modul
Screen Analysis
1 Thema
10 Min.
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In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Workflow basics
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Modul
Workflow basics
5 Themen
30 Min.
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Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Business administration
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Modul
Business administration
7 Themen
45 Min.
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In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
System administration
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Modul
System administration
4 Themen
28 Min.
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In this module, learn how to set up the portal and manage configurations to meet your business needs.
