Authenticating customers using Digital Messaging

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

Anfänger

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define customer authentication

Explain the importance of customer authentication

Configure customer authentication settings in App Studio

In der folgenden Mission verfügbar:

Pega Digital Messaging v6

Themen

Customer authentication

5 Min.

Configuring customer authentication

10 Min.

Modulquiz

5 Min.