Call transfers

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Mittel

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the types of transfers

Define the difference between warm and blind transfers

Transfer a call

In der folgenden Mission verfügbar:

Pega Call v7

Themen

Transfers

5 Min.

Completing a call transfer

5 Min.

Configuring a Phonebook in Constellation

5 Min.

Wrap-up timeline with telephony events

5 Min.

Modulquiz

5 Min.