Configure suggestions and AI features

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant response suggestions for customer conversations. Pega GenAI utilizes Pega Knowledge™ articles, common phrases, and customer contact information as sources to suggest responses.

Anfänger

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure Pega GenAI suggested replies.

In der folgenden Mission verfügbar:

Pega Digital Messaging v5

Themen

Configuring Pega GenAI suggested replies

5 Min.

Modulquiz

5 Min.