Configuring chat queues and routing

Digital Messaging lets customers communicate with your organization in real-time on any device. Chat requests can be sent to any customer service representative (CSR) or a specialist CSR for a given subject. This module shows how to create chat queues and route requests to a queue based on CSR skill or workload.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure a chat queue

Configure pre-chat questions for a queue

Route chat requests based on CSR skill or workload

Use a third-party service to route chat requests

Themen

Customer to CSR connection

5 Min.

Creating and adding skills

5 Min.

Configuring a messaging queue

10 Min.

Chat routing

10 Min.

Modulquiz

5 Min.