Configuring chat queues and routing

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any customer service representative (CSR) or a specialist CSR for a given subject. This module explains how to create chat queues and how to configure intelligent routing conditions to route customer requests to a specific queue based on context data.

Anfänger

Chat and Messaging

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Configure a chat queue.

Configure pre-chat questions for a queue.

Route customers to a specific queue based on context data.

In der folgenden Mission verfügbar:

Pega Digital Messaging v5

Themen

Customer to CSR connection

5 Min.

Creating and adding skills

5 Min.

Configuring a messaging queue

10 Min.

Chat routing

10 Min.

Routing based on context data

5 Min.

Modulquiz

5 Min.