Configuring chat queues

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe how chat conversations are connected

Configure chat queues

In der folgenden Mission verfügbar:

Customer Service Developer v3

Themen

Connecting a customer to an agent

5 Min.

Configuring chat queues

5 Min.

Modulquiz

5 Min.