Creating Customer Service data sources

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

Fortgeschritten

Data Integration

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define why you need a Customer Service data source

Create and configure Customer Service data source

Make data source properties available in the Interaction Portal

In der folgenden Mission verfügbar:

Customer Service Developer v5

Themen

Data source configuration

5 Min.

Modulquiz

5 Min.