Duplicate and temporary cases

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

Mittel

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe situations in which users might submit duplicate cases

Describe the search duplicate cases logic and how it identifies duplicate cases

Configure a search for duplicate cases

Describe the purpose of a temporary case

Identify use cases for temporary cases

In der folgenden Mission verfügbar:

Senior System Architect v1

Themen

Duplicate cases

5 Min.

Configuring a search for duplicate cases step

10 Min.

Temporary cases

5 Min.

Creating temporary cases

5 Min.

Modulquiz

5 Min.