Modul

Guiding a customer service agent with coaching tips

Archived

2 Themen

15 Min.

Pega Customer Service 8.8

Sichtbar für: All users

Applies to: Pega Customer Service 8.8, Pega Customer Service 8.7, Pega Customer Service 8.6

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Create a coaching tip for customer service agents

Configure a coaching tip to appear conditionally

Coaching tips

5 Min.

Adding a coaching tip

5 Min.

Modulquiz

5 Min.

Hilfe erhalten