Modifying the customer composite

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

Anfänger

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe best practices for modifying Pega Customer Service user interface.

Learn how to add actions to the customer composite to streamline processes.

Best practices for wrapping up a customer interaction

In der folgenden Mission verfügbar:

Customer Service Developer v5

Themen

Best practices for designing the customer composite

10 Min.

Launching a service case from the composite

5 Min.

Using the interaction wrap-up feature

5 Min.

Modulquiz

5 Min.